Standard stocked parts may be eligible for return with prior authorization. Machines, configured equipment, custom products, and special-order items follow the accepted order's cancellation terms.
A standard stocked part may be eligible if Prima Press USA receives the request within 30 calendar days after delivery and the item is unused, uninstalled, complete, undamaged, and in original packaging suitable for resale. Contact us before shipping. A return merchandise authorization does not guarantee a refund; eligibility and condition are confirmed after inspection.
Special-order, custom, made-to-order, cut, programmed, configured, used, installed, opened electrical, contamination-sensitive, and consumed or worn items are not returnable unless defective, incorrectly supplied by Prima Press USA, required by applicable law, or expressly allowed in the accepted order. Compatibility uncertainty must be disclosed before purchase; appearance or a shared component name is not a fitment guarantee.
Email Info@PrimaPressUSA.com or use the contact form with the order number, part identifier, quantity, reason, condition, machine model and serial when fitment is involved, and photos when useful. After authorization, package and ship as instructed. The buyer pays return freight unless the return results from our shipping error, an approved warranty claim, or written terms stating otherwise. No restocking charge applies unless it was disclosed before purchase or agreed in writing.
A machine or configured-equipment order may involve engineering, production, procurement, freight, storage, installation, and other committed costs. Cancellation requires written agreement. Any nonrefundable amount or cancellation charge must be stated in the accepted order or later written agreement; this page does not create a blanket cancellation charge.
Note visible damage or shortage on the delivery record, preserve packaging, photograph the equipment and packaging, and notify the carrier and Prima Press USA as soon as possible within the carrier and order deadlines. For concealed damage, stop use when continued operation may worsen damage and preserve evidence for inspection.
After an approved return is received and inspected, any refund or credit is calculated under the accepted order and issued to the original payment method or account when practical. Original freight, expedited charges, installation, used consumables, and other performed services are not refunded unless the return resulted from our error, an approved claim, the accepted order says otherwise, or applicable law requires it. Test-mode refund records do not move money.
Prima Press USA keeps versioned policy text and consent records. An accepted quotation, order, warranty, or service agreement controls when it specifically addresses the same transaction.
Use the policy center or contact Info@PrimaPressUSA.com with the transaction, machine, or order context needed to answer the question.
