Shipping method, cost, estimated timing, risk, unloading, inspection, storage, and delay handling are confirmed in the accepted order for machines and parts.
The accepted order identifies the ship-to location, method, freight scope, estimate or charge, insurance when included, shipment terms, unloading responsibility, and any special access requirement. Website checkout labels and estimates are not final when a route states that freight or tax requires manual review.
Prima Press USA provides shipment or delivery estimates only when there is a reasonable basis. Availability, production, export or import processing, carrier capacity, weather, site conditions, and other events can change timing. If a material delay affects an order governed by consumer-order rules, Prima Press USA will seek legally required consent to the delay or provide the legally required cancellation and refund option.
The buyer must provide an accurate address, receiving contact, access restrictions, dock or ground-delivery conditions, weight and dimension limits, unloading plan, rigging arrangements, storage needs, and appointment requirements. A carrier or installation crew is not authorized to perform work outside the written scope.
Compare packages and equipment to the delivery record, note visible damage or shortage, take clear photographs, preserve packaging, and obtain the driver's notation when reasonably possible. Notify Prima Press USA and the carrier promptly within applicable order and carrier deadlines. Concealed damage should be documented when discovered before continued operation or disposal of evidence.
Title and risk of loss are not established by this website and follow the accepted order and applicable law. If delivery cannot be completed because the site or buyer is not ready, redelivery, demurrage, detention, storage, rigging, or other costs apply only as stated in the accepted order or later written authorization.
Send the order number and requested change to Info@PrimaPressUSA.com. A requested address, carrier, timing, or access change is effective only when confirmed in writing and may change price, risk, or schedule.
Prima Press USA keeps versioned policy text and consent records. An accepted quotation, order, warranty, or service agreement controls when it specifically addresses the same transaction.
Use the policy center or contact Info@PrimaPressUSA.com with the transaction, machine, or order context needed to answer the question.
